Deposit, payment & cancellation policies

a) Galapagos Cruises:    

-  20% deposit is required to reserve space at the moment of the confirmation;

- Additional 30% must be paid between 120 & 90 days prior departure;

- Balance must be fully credited in KT designated account 60 days before departure. 

-  Lack of payment will produce an automatic cancellation of booked space.  

-  Deposits and payments are non refundable, exceptions apply when agreed in written by KT legal representative. 

b) Land tour services: 

Full payment is required 60 days before departure.  If a cancellation occurs any refund will be subject to KT’s and third party (suppliers) cancellation policies.

* Stronger cancellation charges and policies are enforced when booking certain properties as jungle lodges, Galapagos hotels, plain or train facilities, accommodation during high demanded seasons, guidance services, meals and others. 

c) High Occupancy Dates (“HOD”):  When a Galapagos Cruise departure is full, KT reserves the right to ask for a non refundable additional deposit or full payment of the services besides the conditions mentioned above.  If the HOD condition is accepted by the user and service is cancelled afterwards, no refund will be made and 100% charges apply.  If  the “HOD” advise is not accepted by the client, the booking will be treated as cancelled and listed as “requested” only, space can be confirmed in the future only if available.   This “HOD” condition prevails over a) and b) mentioned above. 

d)  Charters:   Booking is not confirmed until a 20% non refundable deposit is credited in KT designated account.  Additional 30% is required  180 days before departure and balance 90 days before.  All deposits are non refundable.    

KT reserves the right to confirm spaces on a first come first served basis.

e)  Cancellations:  All cancellations shall be notified in writing to be taken and accepted by KT.   Cancellation fees will be charged from all deposits or payments automatically.  If a booking agent guarantees a reservation without payment, invoice should be honored in case services are cancelled.

f)  Payment:  Payments can be made only in the account specified by KT in US dollars or Euros. Any expenses for transferring funds must be covered by the user and included on the payment.   KT must receive advice of payment to be able to verify when money was credited.    Reservations will only be confirmed when money is totally credited in KT accounts.  If the user does not respect these terms, KT reserves the right to place reservations under request, deny services or demand the corresponding payment directly to the traveler who is jointly liable of all conditions and terms stated in these policies and in our agreements or quotations.